Shipping Policy

Last Updated: July 12, 2026

Thank you for shopping with Kova Store. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders are not processed or shipped on weekends or public holidays.

• During busy periods, processing times may be slightly longer. If this happens, we will notify you whenever possible.

Shipping Times

Estimated delivery times are:

• Within Algeria: 2–7 business days

• International Orders: 7–21 business days (where available)

Delivery times are estimates and may vary depending on the shipping carrier, destination, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, Kova Store may offer free shipping promotions. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or other fees required by their country's customs authorities.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase. Kova Store is not responsible for delays or losses resulting from incorrect or incomplete shipping information provided by the customer.

If you need to correct your address after placing an order, please contact us immediately. We will do our best to update the information before your order is shipped.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item(s) and packaging.

Contact Information

Kova Store

Email: nefidaaouss@gmail.com

Phone: +213 659 061 502

Address: Hai 18 Fevrier, Block K3, No. 5, Algeria

Business Registration Number: 12-3456789